Return & Cancellation Policy

Last Updated:

At Tharkhap, we are committed to delivering exceptional interior design services that meet your expectations. This Return and Cancellation Policy outlines our procedures for service cancellations, refunds, and design revisions.

1. Design Services Cancellation

Our policy for cancellation of design services is as follows:

  • Initial Consultation: If you need to cancel your initial consultation, please provide at least 24 hours' notice. Cancellations with less than 24 hours' notice may incur a fee of 50% of the consultation cost.
  • Design Projects in Progress: For ongoing design projects, cancellation fees are based on the percentage of work completed and are outlined in your design services agreement.
  • General Guidelines:
    • Cancellation before project commencement: Initial deposit is non-refundable
    • Cancellation during the design concept phase: 40% of the total project fee
    • Cancellation during the design development phase: 60% of the total project fee
    • Cancellation during the implementation phase: 80% of the total project fee

2. Design Revisions

We understand that design is an iterative process and want to ensure your complete satisfaction:

  • Each design package includes a specific number of revision rounds as outlined in your service agreement.
  • Additional revisions beyond the included number will be billed at our hourly rate, which will be communicated before any additional work begins.
  • Major changes to the project scope may require a revised quote and additional fees.

To minimize the need for extensive revisions, we encourage clear communication about your preferences and expectations from the beginning of the project.

3. Refund Policy

Our refund policy for design services is as follows:

  • Initial Deposits: Initial deposits are non-refundable as they secure our time and resources for your project.
  • Progress Payments: Once work has been completed and presented to you, the corresponding progress payments are non-refundable.
  • Dissatisfaction with Design: If you are dissatisfied with the design concept, we will work with you to revise the design within the scope of your package. We do not offer refunds based on subjective preferences, but we are committed to finding solutions that meet your needs.
  • Exceptional Circumstances: In rare cases where we cannot deliver services as promised due to circumstances within our control, a partial or full refund may be considered at our discretion.

4. Procurement Services

If we assist with procurement of furniture, fixtures, or other items:

  • Orders for custom items are typically non-refundable and non-returnable once production has begun.
  • For non-custom items, return policies are subject to the manufacturer's or vendor's terms and conditions.
  • Procurement service fees are non-refundable once orders have been placed.
  • Restocking fees, return shipping costs, and other charges may apply and are the responsibility of the client.

We strongly recommend reviewing and approving all items before purchase to minimize returns.

5. Postponement

If you need to postpone your design project:

  • Projects can be placed on hold for up to 3 months without penalty.
  • Projects postponed for more than 3 months may be subject to revised pricing and availability.
  • Please provide as much notice as possible for any postponement.

6. How to Request Cancellation or Refund

To request a cancellation or discuss refund possibilities:

  1. Contact your designated designer directly, or
  2. Email us at privacy@tharkhap.world with the subject line "Cancellation Request" or "Refund Request"
  3. Include your name, project details, and reason for cancellation or refund request

We will respond to all requests within 3 business days.

7. Changes to This Policy

We reserve the right to modify this Return and Cancellation Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your service agreement signing will apply to your project.

8. Contact Us

If you have any questions about our Return and Cancellation Policy, please contact us at:

Tharkhap
Massachusetts Hall
Cambridge, MA 02138
Phone: +1 617-495-1000
Email: privacy@tharkhap.world